Last updated: August 2026
1. The plans
Mononyane Dev offers three website plans — Starter Build, Business Growth, and Advanced Systems — each with a one-time setup fee and a recurring monthly website care fee, as described on our Plans page. Final pricing and scope are confirmed directly with you before work begins.
2. Payment
The setup fee is payable before or at the start of a project, and the monthly care fee begins once your site is live. Payment details are shared directly once you've agreed to a plan — nothing is charged automatically through this website. Work only begins once any applicable setup fee has been received in full. Interest may be charged on overdue amounts at the maximum rate permitted under the Prescribed Rate of Interest Act 55 of 1975, calculated daily from the due date until paid.
3. Billing term and cancellation
Website care plans run on a minimum term of 12 months from launch, billed monthly. In line with Section 14 of the Consumer Protection Act 68 of 2008, you may cancel at any time — including before the end of the 12-month term — by giving us 20 business days' written notice (email or WhatsApp is fine). Amounts already due remain payable, and we may charge a reasonable cancellation consideration for services and any discounts already provided, as permitted under Section 14(3)(b) of the Act. After the initial 12-month term, your plan continues month-to-month until cancelled on the same notice.
4. What's included in website care
Every plan's monthly care includes secure hosting, an SSL certificate, weekly backups, software updates, basic support, uptime monitoring, and a .co.za or .com domain. Monthly content updates are included, covering up to 30 minutes of work per month — text replacements, image replacements, and contact detail updates. Layout redesigns, new pages, and new functionality aren't included and are quoted separately before any work starts.
5. Ownership & intellectual property
Until all amounts due have been paid in full, all intellectual property in your website — including its design, code, and content we produce — remains ours. Ownership transfers to you once full payment has been received. We retain the right to showcase completed work, including screenshots, logos, and a project description, for portfolio and marketing purposes, unless you request confidentiality in writing.
6. Your responsibilities
You're responsible for providing accurate business information, timely feedback, and any content (text, images, logos) you want used on your site. If we don't receive required information or approvals for 30 days, we may place your project on hold and revise the delivery schedule. You warrant that any material you supply belongs to you or that you have permission to use it, and you agree to cover us for any claim arising from a breach of this warranty.
7. Domains and email services
Unless otherwise agreed, we register and manage your domain on your behalf for the duration of your plan. Once your account is fully settled, we'll help transfer the domain registration into your name on request; renewal costs from that point are your responsibility. Business email addresses are subject to your provider's storage limits — migrating to another provider isn't included unless separately agreed. If your plan ends, email accounts may be deactivated after the notice period described in Clause 3.
8. Suspension and termination
If payment is more than 7 days overdue, we may suspend your services until your account is up to date. If payment remains overdue for more than 30 days, we may terminate hosting and related services entirely. Website backups are kept for 30 days after your plan ends, after which they may be permanently deleted.
9. Limitation of liability
We work to keep your site secure and online, but can't guarantee uninterrupted availability, since hosting, domain registrars, and third-party services are outside our direct control; that your site will be completely secure against cyberattacks; or search engine rankings, traffic, or business results. Your site is designed for current major browsers and supported mobile devices. Neither of us is liable for indirect or consequential losses arising from this relationship. Nothing here limits liability for gross negligence or wilful misconduct, as required by the Consumer Protection Act.
10. Force majeure
Neither of us is liable for delays caused by circumstances beyond reasonable control — including load shedding, fibre or network outages, data centre failures, civil unrest, or natural disasters. We'll let you know as soon as reasonably possible and pick back up once things are back to normal.
11. Confidentiality & data protection
We'll keep any passwords, customer information, pricing, or other non-public information you share with us confidential, and won't disclose it to third parties except where needed to deliver the service or required by law. Where we process personal information on your behalf — for example, through a contact form on your site — we do so in line with the Protection of Personal Information Act 4 of 2013 (POPIA). See our Privacy Policy for more detail.
12. Our rights
We may bring in subcontractors — copywriters, designers, or developers — to help deliver your project, while staying responsible for the work. We may decline any request that's unlawful, defamatory, infringes someone else's rights, contains malware, or would breach our hosting or other providers' terms.
13. Notices
Any formal notice, including a cancellation notice under Clause 3, should be sent in writing to the contact details on file, and is treated as received on the next business day after it's sent.
14. Dispute resolution
If a disagreement comes up, we'll both try to resolve it through good-faith discussion before involving lawyers or courts, unless urgent action is genuinely needed. Where a claim does need to go to court, we both consent to the jurisdiction of the Magistrate's Court, without losing the right to approach a higher court if needed.
15. Changes to these terms
We may update these terms from time to time; the version in effect at the time of your agreement is the one that applies to your project.
16. Governing law
These terms are governed by the laws of South Africa.